Contact information

Contact information

Last updated: 10 November 2026

Questions about an order, a cable that does not fit, or a return already in progress? Write to us and you will get a reply from a person, not an auto-responder.

Where to reach us

Max Lewis
84 The Ridgeway, Stoke, Nelson, Nelson 7011, New Zealand
Email: service@hankisonwhitty.shop
Phone: +64 800 037 416

Opening hours

Monday to Friday, 9:00 a.m. to 5:00 p.m. New Zealand time. Messages sent at the weekend or on a public holiday are answered on the next business day.

How quickly we reply

We reply to email within one business day. Order enquiries are answered in the order they arrive, and a message that includes the order number is always answered fastest.

Returns address

Returns go to the Nelson address above. Please contact us first so the parcel can be matched to your order — an unannounced return can sit unclaimed.

Damaged or lost deliveries

For a parcel that arrived damaged, contact us within 48 hours of delivery. For a parcel that has not arrived, contact us within 7 days of the expected delivery date.