Shipping policy

Shipping and delivery

Last updated: 10 November 2026

Max Lewis dispatches from Stoke, Nelson, and delivers to addresses within New Zealand. We do not ship outside New Zealand at present, and we cannot deliver to PO boxes or to freight-forwarding addresses.

Processing time

Orders are processed within 1–3 business days. An order placed before midday on a business day is usually picked and packed the same day; orders placed in the evening, at a weekend or on a public holiday go out on the next business day. You receive an order confirmation straight away and a tracking link when the label is created.

Estimated delivery

Estimated delivery time is 15 business days from dispatch. The estimate allows for courier volume, rural delivery and the Cook Strait crossing, and it is an estimate rather than a guaranteed date. If your parcel has not arrived by then, contact us and we will open an enquiry with the courier.

Shipping cost

Postage is estimated by distance at checkout: the delivery address and the packed weight of your order determine the figure, and it is shown in full before you confirm payment. There is no minimum order value and no delivery threshold to reach — the amount at checkout is the amount charged.

Lost parcels

If tracking has not moved for several days, or the courier has marked the parcel as delivered and it is not with you, contact us within 7 days of the expected delivery date. We start a trace with the courier, keep you updated, and replace or refund the order if the parcel is confirmed lost.

Damaged parcels

If a parcel arrives crushed, wet or opened, photograph the packaging and the device before you unpack it further, and contact us within 48 hours of delivery. We arrange a replacement or refund and cover the return postage.

Addresses and changes

Tell us about an address change before the label is created; once a parcel is with the courier we can only ask for a redelivery, which can add several days to the estimate above.

Max Lewis
84 The Ridgeway, Stoke, Nelson, Nelson 7011, New Zealand
Email: service@hankisonwhitty.shop
Phone: +64 800 037 416