Refund policy

Returns and refunds

Last updated: 10 November 2026

Consumer electronics bought from Max Lewis can be returned within 30 days of delivery for a full refund of the purchase price, provided the item comes back complete, undamaged and in the condition it arrived in.

Before you send anything back

Email service@hankisonwhitty.shop with your order number and a short description of the problem. We reply within one business day with the return address in Nelson and, where the parcel needs tracking, a reference to quote. Please wait for that reply — an unannounced parcel can miss the returns desk and delay your refund.

Condition we can accept

Mouse pads, mice, keyboards and charging kits must come back with every part that shipped with them: cables, adapters, receivers, dongles and the printed card. Items that have been dropped, opened to see how they work inside, or modified in any way cannot be refunded. If you simply changed your mind, pack the product in its original box with the inserts so the next buyer receives it the way you did.

Faults and dead-on-arrival units

A device that fails within 30 days is treated as faulty rather than as a change of mind: send a short video or clear photographs showing the fault and we will replace it or refund it, including the return postage. Faulty goods are covered by the Consumer Guarantees Act 1993, and nothing in this policy limits the remedies you have under that Act.

Refund timing

Returns are checked within two business days of arriving at our Nelson address. Approved refunds are issued to the original payment method within five business days; card issuers can take several days more to post the credit. Postage is refunded only where the item was faulty, damaged in transit or not what you ordered.

Exchanges

If you want a different colour or a different model, say so in the return email and we will hold the replacement while your parcel is in transit. Exchanges ship as soon as the original unit has been checked.

Max Lewis
84 The Ridgeway, Stoke, Nelson, Nelson 7011, New Zealand
Email: service@hankisonwhitty.shop
Phone: +64 800 037 416